Privacy Policy

Last updated: August 5, 2026

General Information

The purpose of this privacy policy is to inform visitors to the JMV Pakalpojumi website about how personal data is collected, used, stored, and protected.

JMV Pakalpojumi processes personal data only to the extent necessary to respond to received inquiries, prepare service proposals, organize work execution, and process reports of damage or emergency situations.

2. Personal data controller

The personal data controller is:

JMV Pakalpojumi SIA
Registration number: 40203550369
VAT number: LV40203550369
Registered address: Latgales iela 250 k-1-53, Riga, LV-1063
Email: info@jmvp.lv
Phone: +371 23111140

You can send questions regarding the processing of personal data or the exercise of your rights to the email address info@jmvp.lv.

3. What personal data do we collect?

JMV Pakalpojumi collects personal data only if you voluntarily submit it via one of the application forms on the website.

Depending on the form completed, the following data may be collected:

  • full name;
  • phone number;
  • email address;
  • property or service address;
  • selected service;
  • information about the required work;
  • type of damage and urgency of the situation;
  • description of the damage or issue;
  • property access information;
  • attached photos and files;
  • other information you provide in the message field.

Please do not submit information in application forms that is not necessary for the assessment of the specific service or issue.

4. For what purposes is the data used?

The submitted personal data may be used to:

  • contact you regarding your submitted request;
  • clarify the scope of necessary services or work;
  • prepare an individual price quote;
  • arrange a site visit or the execution of services;
  • assess and resolve the reported damage;
  • dispatch a suitable specialist to the site;
  • facilitate communication during the provision of services;
  • review inquiries, claims, or complaints;
  • protect the legitimate interests of JMV Pakalpojumi and provide evidence of the content of communication or requests in the event of a dispute;
  • fulfill obligations set out in regulatory enactments.

Data submitted in application forms is not used for advertising or direct marketing messages unless you have provided separate and explicit consent for this.

5. Legal basis for personal data processing

Personal data processing is carried out based on one or more of the following legal grounds:

Pre-contractual measures or performance of a contract
Data processing is necessary to evaluate services at your request, prepare an offer, agree on the execution of work, or provide the ordered services.

Legitimate interests of JMV Pakalpojumi
Data may be processed to manage received requests, ensure the security of the website and communications, prevent misuse, retain essential correspondence, and protect the company's legal interests.

Compliance with a legal obligation
In certain cases, data processing may be necessary to fulfill obligations set out in accounting, tax, law enforcement, or other regulatory requirements.

Consent
Consent is used only in cases where there is no other appropriate legal basis for the specific data processing. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Is the submission of data mandatory?

The submission of personal data via website forms is voluntary.

Fields marked with an asterisk or otherwise indicated are necessary for JMV Pakalpojumi to identify your request, assess the situation, and contact you. If the required information is not provided, we may be unable to process your request or prepare a service offer.

7. To whom may personal data be transferred?

Only those authorized persons at JMV Pakalpojumi who require the relevant information to perform their job duties have access to personal data.

Data may be transferred to the extent necessary to:

  • to JMV Pakalpojumi employees and contracted specialists;
  • to technicians or cooperation partners who perform the specific work;
  • to website maintenance and hosting service providers;
  • to providers of email, data storage, and information technology services;
  • to providers of accounting, legal, or other professional services;
  • to state and municipal authorities, courts, or law enforcement agencies, if the transfer of data is required by law.

Only the information necessary for the performance of a specific task is transferred to cooperation partners.

JMV Pakalpojumi does not sell or transfer personal data to other parties for their own advertising or marketing purposes.

8. Data transfer outside the European Economic Area

JMV Pakalpojumi selects service providers that ensure adequate protection of personal data.

If a technical service provider processes personal data outside the European Union or the European Economic Area, the data transfer is only carried out if there is a legal transfer mechanism and appropriate safeguards in place as provided for in the General Data Protection Regulation.

9. How long is data stored?

Personal data is not kept longer than necessary for the purpose for which it was collected.

The retention period is determined based on:

  • the time required to evaluate the application and provide a response;
  • whether a partnership is initiated following the application;
  • the duration of service provision;
  • contractual obligations and warranty periods;
  • the need to address potential claims or disputes;
  • document retention and limitation periods prescribed by law;
  • the protection of the legitimate interests of JMV Pakalpojumi.

If an application does not result in a partnership and there is no other basis for further data storage, the data is deleted or anonymized once the application has been processed and the information is no longer required.

If a contract is concluded or a service is provided as a result of an application, the relevant information may be stored together with transaction documents for the period prescribed by law.

10. Protection of personal data

JMV Pakalpojumi employs appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Access to personal data is granted only to individuals who require it for the performance of a specific task or application.

At the same time, no data transmission or storage system can guarantee absolute security. Therefore, please do not submit unnecessarily sensitive information or information unrelated to the services through website forms.

11. Your rights

In accordance with applicable data protection regulations, you may have the right to:

  • request information regarding the processing of your personal data;
  • receive a copy of the personal data held by JMV Pakalpojumi;
  • request the correction of inaccurate or incomplete data;
  • request the deletion of personal data;
  • request the restriction of data processing;
  • object to data processing carried out on the basis of legitimate interests;
  • in certain cases, receive your data in a structured and machine-readable format;
  • withdraw consent, if processing is based on consent;
  • lodge a complaint with the Data State Inspectorate.

These rights are not absolute and may be restricted in certain cases if data retention or processing is necessary for compliance with a legal obligation, performance of a contract, or the protection of legal claims. Data subject rights include access, rectification, erasure, restriction, objection, and, in certain cases, data portability.

To exercise your rights, please write to info@jmvp.lv. Before fulfilling a request, JMV Pakalpojumi may ask you to provide additional information to verify your identity.

12. Automated Decision-Making

JMV Pakalpojumi does not engage in automated decision-making or profiling that would result in legal or similarly significant consequences for you.

Applications submitted through website forms are reviewed by a JMV Pakalpojumi representative or the relevant specialist.

13. Cookies and Technical Information

JMV Pakalpojumi does not use data submitted via application forms for user profiling or personalized advertising.

To ensure the website's operation, hosting, and security, technical service providers may process minimal technical information, such as IP addresses, request timestamps, browser types, and system error logs.

If analytics, advertising, or other optional cookies are implemented on the website in the future, users will be provided with additional information and, where necessary, the opportunity to provide or withdraw consent.

14. Lodging Complaints

If you have any questions or concerns regarding the processing of your personal data, we encourage you to first contact JMV Pakalpojumi by writing to info@jmvp.lv.

If you believe that the processing of your personal data does not comply with regulatory requirements, you have the right to lodge a complaint with the Data State Inspectorate.

15. Changes to the Privacy Policy

JMV Pakalpojumi may update this privacy policy if there are changes to the website's operations, data processing procedures, technologies used, or applicable legal requirements.

The current version of the privacy policy is always published on the website, indicating the date of its last update.

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